Shipping and Returns


Shipping

Shipping Method:
Once the order is processed, standard ground delivery is 3-8 business days. The costs are added to the order during check-out.  Orders are shipped according to chosen shipping method.

Shipping to the continental U.S. and Europe is free. Orders shipped outside the continental U.S. and Europe are subject to a $25 shipping fee.

Returns

All our products are unconditionally guaranteed. If you find an item not functional according to the description on our website, please e-mail us at info@diabetessecure.com within 30 days of receipt and describe why you are not satisified with the purchased item. Upon acceptance of your claim, return the claimed item to us, and upon our receipt, we will rush you a replacement.

All returned items must be in original condition with all tags intact in order to be eligible for a refund, exchange, or replacement. Shipping and handling fees are not refundable. A 20% restocking fee may apply.

Please note that all clothing items including InsulWear and PocketBra are FINAL SALE and are not eligible for a refund or an exchange. If an item of this type is returned, the return will not be credited and the item will not be returned to the customer. (This may not apply if there is a fault with your item.)